Policy on Privacy and Security of Information

InvestOnline.in is owned by Abchlor Investments P Ltd. The website is developed and powered by Abchlor Technology Solutions LLP. We, at Abchlor Investments (P) Ltd. (hereafter called "AIPL"), respect investors/customers/clients right to privacy.

We recognise that the lawful and correct treatment of personal data is very important to maintain customer's confidence in ourselves.

It is our endeavor to ensure that any personal data that we collect, process, record or use in any way whether it is held on paper, on computer or other electronic media will have appropriate safeguards in place to comply with our obligations of confidentiality and privacy.

In this regard, we request investors/clients/customers to kindly read this "Policy on Privacy and Security of Information" carefully.

The terms as may be used in this document would be in accordance with "The Information Technology Act 2000 as amended till date, Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011" and such other rules/regulations and Circulars as may be applicable.

Interpretation

1. All references to the masculine shall include the feminine and all references, to the singular shall include the plural and vice-versa. All references to client/customer/investor whether masculine or feminine include references to non-individuals also unless repugnant to the context thereof.
2. Any reference to any statute or statutory provision shall be construed as including a reference to any statutory modifications or re-enactment therein from time to time.
3. Headings are for ease of reference only.

The Policy

Abchlor Investments (P) Ltd. (AIPL) collects, receives, possesses, stores, deals or handles information received from investors/client/customers.

Such information can be personal and sensitive in nature as per the indicative list given below:

1. Bank Account details, change of bank account details or registration of multiple bank accounts etc. through application forms
2. Payment instrument details at the time of submitting application at the time of investment or as proof for carrying out change of bank account (if any)
3. Generation and storing password/PIN in encrypted form based on the request from the customer under the online mode of investments
4. Biometric information obtained (if any)
5. Demat Account details like beneficiary account no. etc. (if any)
6. Annual Income and savings profile; and
7. Other information as may be considered as sensitive and personal

The aforesaid information is being collected by AIPL to submit your requests to Asset Management Companies(AMCs)/Registrar and Transfer Agents(RTA) to process the investment applications and to also ensure safe subscriptions/redemptions through physical form / online portal or such other mode. AIPL may also call/email the customers to inform them with respect to the other products or services offered by it/fund houses. The said information is also being collected to be compliant with the Know Your Client (KYC) norms under the Prevention of Money Laundering Act, 2002, (PMLA), the rules issued thereunder, and guidelines and circular on Anti- Money Laundering issued by SEBI and SEBI (Mutual Funds) Regulations, 1996 as amended till date.

The aforesaid information is the basis of our ability to provide investors/clients/customers with good, qualitative, timely and efficient service, while also keeping the information and data provided totally secure and confidential.

We endeavor to have suitable technical, operational and physical security controls and measures to protect investors/customers/clients personal/sensitive data or information that are commensurate with the nature of our business at all times.

We permit only authorized employees who are trained in the proper handling of customer information, to have access to aforesaid information. We would ensure to enter into suitable terms with third party service providers in order to protect client confidentiality and follow a non-disclosure or restricted disclosure policy. Further, the employees who violate the privacy and confidentiality promise shall be subjected to disciplinary action.

We shall reveal only such information to relevant entities to ensure smooth functioning/processing of the activities/transactions like Asset Management Companies(AMCs)/Registrar and Transfer Agents/depositories/third party service providers and such other entities/persons or to external authorities as may be found relevant and necessary in order to comply with the applicable laws of the land. By using our website or by agreeing to transact with us, you agree to the above sharing of information during your relationship with us. We may also be required to disclose investors/customers/clients personal information to governmental or judicial bodies or agencies or our regulators based on their requirement to comply with the applicable laws including cyber laws. In addition to the above we may also use the information shared by investors/clients/customers to contact investors/clients/customers regarding the products and services offered by us and seek feedback on the services provided. Further, such information may also be used by the AIPL/AMCs/fund houses to generate statistics and reports and/or to protect and defend the rights, interest and property of the Mutual Fund, AMC, Trustee Company, Sponsors & its affiliates and directors and/or to enforce legal rights or provisions of the Scheme related Documents of the Mutual Fund viz. Scheme Information Document (SID), Statement of Additional Information (SAI) and Key Information Memorandum (KIM). Further, it may be noted that Internet Protocol (IP) addresses, browser supplied information and site session information may be recorded as part of the normal operations and for security monitoring purposes.

Nevertheless, it is our foremost endeavor to ensure that the Customer’s Privacy is protected at all points in time. The customers/clients (whether existing/prospective) must ensure to recheck the information or data being provided to us. In case if any of the data/information is found to be inaccurate or incorrect, the same shall be informed to us for immediate amendment. AIPL and any person acting on its behalf shall not be responsible for the authenticity of the personal information or sensitive personal data or information supplied by the customers/clients (whether existing/prospective).

Our website may use cookies. By using our website and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our privacy policy.

Investors/ Customers/ Clients shall not be covered by the terms of this Policy if they access other websites using links from this website.

Further, despite our efforts to protect investors/customers/clients privacy, if unauthorized persons breach security control measures and illegally use such sensitive/personal data or information, AIPL and its affiliates and directors, the Mutual Funds, AMCs, Trustee Company, Sponsors shall not be held responsible/liable.

Amendments/Modifications

This Privacy Policy available on our website is current and valid. However, AIPL reserves the right to amend/modify any of the sections of this policy at any time and the clients/customers/investors are requested to keep themselves updated for changes by reading the same from time to time.

Retention of information/data

It may be noted that we may retain the data as may be provided by the client/investors/customers till such time as may be provided under the law and as required to efficiently provide service to the clients/investors/customers.

Grievance redressal

At Abchlor we believe in ensuring high service standards. The following process is available for our customers to raise a query or a complaint.

Customers can call our Tollfree number: 1800-2222-65. The Customer Service person will understand the query and shall try to provide an immediate resolution, if possible. Customers can send an email from their registered email address to wealth@abchlor.com with the details of the query or the complaint.

For any Escalation, our Escalation Matrix is given below